How has your organisation stayed ahead of the competition this year?
In 2018 we launched Sanctuary Wellbeing at Banyan Tree Spa Sanctuary Phuket, elevating wellbeing through focusing on simple yet impactful changes that are sustainable and relevant to today’s lifestyle. Activities are designed around self-awareness and discovery rather than a top down instructional approach, such that each guest has the freedom and flexibility to discover their own path to wellbeing.
The programme enables urbanites to take ownership and choose across a customisable mix of over 50 activities in mindful practices, fitness classes, life enrichment workshops and body awareness classes. Four curated programmes are also available to provide guidance on achieving specific wellbeing goals.
What three factors are critical in bringing your organisation continually forward into the future?
First, we have our finger on the industry’s pulse and respond quickly to changing consumer demands. This helps us stay relevant and be a pioneer in the industry with the treatments and techniques employed.
Second, our therapists are our important asset that we nurture through a comprehensive curriculum cultivated by our Spa Academy. Each therapist goes through 650 hours of training where they learn the skills and knowledge to deliver consistent service.
Third, partnerships and collaborations with value-aligned providers in the spa, hospitality and wellness industry are crucial to us.
What can your trade partners and customers look forward to in doing business with you in 2019?
A fresh new look through multiple touchpoints, designed to convey a more holistic reinterpretation of our founding philosophy around nature-inspired wellness therapy with ‘the art of touch’, and what a Sanctuary of the Senses means for the ever more discerning consumer.
We are also looking forward to the launch of new signature experiences that build on our hydrotherapy innovations of the Rainforest and Rainmist, in which we are currently in experimental mode. We believe that water is life, and we are elevating our pioneering tropical garden spa model based on this. – Ho Ren Yung, VP, Brand HQ, Banyan Tree Hotels & Resorts
Credits to Kingkarn Olarngarnjanin, AVP / executive director – spa & gallery, Banyan Tree Spa