What has your company done in the past year to remain a top performer in your sector, and top of mind among your customers?

Our new Midfield Concourse (MFC), which houses 20 parking positions, has been fully operational since March this year. The MFC is designed to create a sense of place for passengers through the smallest details. The new chairs are more comfortable. There are children’s TV corners and more than 10 nursery rooms with sofas for the convenience of parents travelling with babies. We are also enhancing our software with new technologies, including the introduction of self-bag drop counters and mobile check-in agents. Airport Authority Hong Kong (AA) is also holding its second art, culture and music festival this year to showcase the city’s local art and culture.

What is the one most important business decision you have made this year?

To accommodate future air traffic growth, Airport Authority Hong Kong (AA) has been working on medium and long-term development plans. During the year, the expanded west apron with 28 aircraft parking stands became fully operational. The Midfield Development, which includes a five-storey concourse with 20 parking stands, is in good progress. The development will add 10 million passengers to HKIA annual capacity upon its completion by end of 2015.

In the long-term, AA is planning to expand HKIA into a three-runway system.

Credits to Raymond Ng, Deputy general manager, Terminal 1, Airport Authority Hong Kong