How has your organisation stayed ahead of the competition this year?

This year marks the 47th anniversary of Lotte Tour’s establishment. We are looking back over the past and planning for the future. We are not afraid of new challenges and overcoming difficulties.

In addition, we are building Jeju Dream Tower, the biggest integrated resort in South Korea. Jeju Dream Tower includes 1,600 rooms, all suite rooms and Grand Hyatt Jeju will operate the hotel. The Dream Tower is scheduled to open end-2019.

Facing our continuous challenges allow us to keep moving forward.

What three factors are critical in bringing your organisation continually forward into the future?

Lotte Tour’s business strategies are ethical management, sustainability management and social contribution.

The most important thing in Lotte Tour is to listen to customer’s opinions. We devote ourselves to enhancing customer value and building a customer-oriented management system. We won the Korean Standardization Association’s grand prize in the travel service sector for the third year in a row since 2016. This indicates that we engage in trust building with clients and always focus on the customer’s convenience and satisfaction.

What can your trade partners and customers look forward to in doing business with you in 2019?

The year 2019 will be the 10th anniversary of Lotte Tour’s charter cruises. Our charter cruises have had a big impact on the development of South Korea’s cruise industry. We believe our charter cruises will contribute to the development of South Korea’s, Asia’s and even the world’s cruise industry.

Credits to Harry Baek, CEO and president, Lotte Tour